Privacy Policy

Effective Date: August 1, 2025
Last Updated: December 16, 2025
FRT Forge LLC (“FRT Forge,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through this Privacy Policy. This policy explains how we collect, use, disclose, and safeguard information when you visit our website (the “Site”), engage with our services, or use our products, including solutions that integrate with Microsoft Dynamics 365 and related platforms.
If you do not agree with this Privacy Policy, please do not use the Site or our services.

1) Scope
This Privacy Policy applies to information we collect:

Through the Site and related web pages, forms, and marketing content
When you request a demo, trial, proposal, or professional services
When you contact us by email, phone, or other channels
In connection with product support, implementation, and customer success activities

This Privacy Policy does not apply to:

Third-party websites, services, or platforms that we do not control (even if linked from our Site)
Customer Data that we process on behalf of a customer under a separate agreement, except as described below

2) Information We Collect
A) Information you provide directly
We may collect information you choose to provide, such as:

Contact information: name, business email, phone number, company, job title
Commercial information: subscription details, invoices, billing contact information, payment status and related records (we do not intentionally collect full payment card numbers on our Site)
Support and communications: messages, support tickets, meeting notes, feedback, and information you provide during troubleshooting
Onboarding details: configuration preferences and technical details you provide for provisioning or integration setup

B) Information collected automatically when you use the Site
We may automatically collect:

Identifiers and device data: IP address, approximate location derived from IP address, device identifiers, browser type, operating system
Usage data: pages viewed, referring URLs, links clicked, time spent, and general interaction patterns
Cookies and similar technologies: as described in the Cookies and Analytics section below

C) Customer Data processed through products and integrations
If you use an FRT Forge product that integrates with Microsoft Dynamics 365 or other systems, we may process limited data needed to provide the service, such as:

Environment or tenant identifiers and configuration metadata
Operational logs, diagnostics, and telemetry (for example, error logs, performance metrics, audit events)
Transactional or operational records only as required to execute the functionality that you enable
Customer Data. When we process data from your Dynamics 365 environment or connected systems under a customer agreement, we act as a service provider or processor for that customer (“Customer Data”). The customer controls the Customer Data, including access, retention, and user permissions, subject to the applicable agreement.

D) Information from third parties
We may receive information from:

Microsoft marketplaces and platforms (for example, referral or provisioning metadata)
Partners or resellers involved in your engagement
Integrated providers (for example, carriers or other service endpoints) to the extent needed to complete requested actions or confirm status

3) How We Use Information
We use information for the following business purposes:

Provide and operate the Site and its features
Deliver products and services, including provisioning, authentication, configuration, and feature operation
Support and troubleshoot issues, respond to requests, and manage service tickets
Improve performance and user experience through analytics, diagnostics, and product improvement activities
Security and fraud prevention, including monitoring, detection, and incident response
Sales and marketing communications where permitted by law and your preferences
Billing and contract administration, including invoicing and recordkeeping
Compliance and legal obligations, including responding to lawful requests and enforcing our agreements

4) Legal Bases for Processing (where applicable)
If you are located in a jurisdiction that requires a legal basis for processing, we rely on one or more of the following:

Contract necessity: to provide requested services or fulfill our obligations
Legitimate interests: to secure, operate, and improve the Site and services, and to communicate with business contacts
Consent: for certain marketing communications and certain cookies where required
Legal obligations: to satisfy tax, accounting, and regulatory requirements

5) Cookies, Google Analytics, and Microsoft Clarity
We use cookies and similar technologies (such as pixels, tags, SDKs, and session replay tools) to operate the Site, understand usage, and improve performance.
A) Google Analytics
We may use Google Analytics to understand how visitors use the Site (for example, pages visited, time spent on pages, and referring sources). Google Analytics may use cookies or similar technologies to collect information and generate reports for us.
B) Microsoft Clarity
We may use Microsoft Clarity to better understand how visitors interact with the Site. Clarity may provide analytics and session replay features, which can include recordings of cursor movements, clicks, scrolling, and page navigation. Clarity may collect information from your device and browser to provide these insights and help us improve the Site.
C) Information collected through these tools
Depending on configuration, these tools may collect:

IP address (and approximate location derived from IP address)
Device and browser attributes
Pages viewed, time spent, referring URLs
Interaction data such as clicks, scrolling, and navigation patterns

We do not intend to use these tools to collect sensitive personal information (for example, Social Security numbers, financial account numbers, or health information). Where feasible, we use reasonable measures to reduce the risk of such data being captured (for example, masking and configuration controls).
D) Your choices
You can manage cookies through your browser settings. If you disable cookies, some parts of the Site may not function properly.
You may also be able to opt out of Google Analytics using Google’s opt-out mechanisms. Microsoft Clarity provides information about its data collection and privacy controls through Microsoft’s privacy documentation.
E) Do Not Track and Global Privacy Control
Some browsers and devices offer a “Do Not Track” signal and some offer a “Global Privacy Control” signal. Because there is not yet a consistent industry standard for responding, our Site may not respond to these signals in all cases. Where required by law, we will process opt-out preference signals in accordance with applicable requirements.

6) How We Share Information
We do not sell your personal information. We may share information in the following circumstances:
A) Service providers
We may share information with vendors who provide services to us, such as hosting, CRM systems, support tooling, analytics providers (including Google Analytics and Microsoft Clarity), security services, and payment or invoicing support. These providers are permitted to use information only to perform services for us and must protect it consistent with their contractual obligations.
B) Partners and resellers
If you engage a partner, reseller, or implementation provider, we may share relevant information to support your requested engagement and coordinate delivery, subject to applicable agreements.
C) Integrations and third-party services
If you enable integrations, data may be transmitted to and from third-party services to complete requested actions. Their privacy practices are governed by their own policies and agreements.
D) Legal, compliance, and safety
We may disclose information if we believe it is necessary to comply with law, regulation, legal process, or lawful governmental requests, or to protect the rights, property, and safety of FRT Forge, our customers, users, or others.
E) Business transfers
If we are involved in a merger, acquisition, financing, reorganization, or sale of all or part of our business or assets, information may be transferred as part of that transaction, subject to standard confidentiality and security protections.

7) Data Retention
We retain personal information for as long as reasonably necessary to:

Provide and support the Site and services
Meet legal, accounting, and contractual obligations
Resolve disputes and enforce agreements

Retention of Customer Data is governed by the applicable customer agreement and configuration, including retention controls in customer environments where applicable.

8) Security
We maintain administrative, technical, and organizational safeguards designed to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your credentials and limiting access to your systems and environments.

9) International Data Transfers
If you access the Site or services from outside the United States, your information may be transferred to and processed in the United States and other jurisdictions where we or our service providers operate. Where required, we implement appropriate safeguards for international transfers consistent with applicable law.

10) Your Privacy Rights
Depending on your location, you may have rights regarding your personal information, including:

Access and confirmation of whether we process your information
Correction of inaccurate or incomplete information
Deletion of information (subject to exceptions)
Objection to or restriction of certain processing
Data portability, where applicable
Withdrawal of consent where processing is based on consent

To exercise these rights, contact us using the information in the Contact section below. We may need to verify your identity and authority to make the request.
California notice (CCPA/CPRA) for residents of California
If you are a California resident, you may have additional rights under California law. FRT Forge does not sell personal information. We also do not share personal information for cross-context behavioral advertising as those terms are defined under California law. You may designate an authorized agent to submit requests on your behalf, subject to verification.

11) Children’s Privacy
The Site and services are intended for business use and are not directed to children. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

12) Third-Party Links
The Site may contain links to third-party websites and services. We are not responsible for the privacy practices of third parties. Please review their privacy policies before providing information.

13) Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will revise the “Last Updated” date and post the updated version on this page. Your continued use of the Site after changes are posted means you accept the updated policy.

14) Contact Us
If you have questions about this Privacy Policy or want to exercise privacy rights, contact:
FRT Forge LLC
Attn: Privacy
6600 W. Charleston Blvd., Suite 116
Las Vegas, Nevada 89146
Email: privacy@frtforge.com