Integrated Shipping for Microsoft D365

Yes. You own all carrier accounts, credentials, and contracts. SHP simply uses your credentials to retrieve rates, generate labels, and transmit shipment data over secure APIs. We do not resell parcel services or mark up your carrier rates unless you explicitly choose a brokerage or managed option.

Absolutely. SHP calls each carrier’s API using your accounts, so all rating and billing is based on your own negotiated tariffs, discounts, and surcharges.

SHP is built for Dynamics 365 Finance and Supply Chain Management and is kept current with Microsoft’s cloud release cadence. We certify each SHP release against supported D365 versions and provide clear guidance for upgrades as part of your subscription.

Most customers go live in weeks, not months. Because we provide a prebuilt SHP business process library, configuration templates, and end-to-end test cases, projects focus on tailoring rules and training users rather than designing everything from scratch.

You will need a small cross-functional team—usually someone from IT, finance, and warehouse/logistics—to validate processes, provide carrier account details, and participate in testing and training. We come with accelerators and sample scenarios to minimize the time your team spends in workshops.

Yes. SHP can automatically generate international commercial invoices, customs forms, and other required export documents using data already in D365 (items, HS codes, country of origin, values, Incoterms, etc.), and transmit the required data to carriers electronically where supported.

Yes. SHP supports creating return labels tied back to the original shipment or order, so you can manage RMAs, track returned parcels, and keep inventory and financials accurate inside D365.

SHP outputs carrier-compliant labels in formats compatible with common thermal and laser printers. As long as the printer is reachable from your D365 environment (network or print server), you can print 4×6 thermal labels or standard A4/Letter PDFs directly from D365.

SHP includes a standard support package with defined response-time commitments during business hours, plus options for extended or 24×7 coverage for customers with mission-critical shipping operations. SLAs, severity levels, and escalation paths are documented in your support agreement.

No. SHP is a fully native D365 solution installed in your own tenant. Users work entirely inside D365—on sales orders, transfer orders, and returns—without logging into a separate shipping portal.

We publish SHP updates aligned to Microsoft’s update cadence, including new features, carrier connections, and fixes. Updates are deployed through your normal D365 application lifecycle, with release notes so you can plan and test changes before they reach production