info@frtforge.com

SHP for Business Central Support

Freight Forge SHP is a shipping extension for Microsoft Dynamics 365 Business Central from FRT Forge LLC. Use this page to reach us with a question or a problem. You don’t need to sign in to use it. For help with setup or using SHP, email support@frtforge.com.

Contact us

SupportDetails
Emailsupport@frtforge.com
Availability24 hours a day, 7 days a week
Initial responseWithin 24 hours

Email our support team with your question and the details below. We provide an initial response within 24 hours; resolution time depends on the issue.

For questions about privacy or personal data, email privacy@frtforge.com or read the privacy page.

What to include in your request

We work from the details you send us. Include the ones that apply.

  • What happened: the page and action you used, for example Manifest on a warehouse shipment, and the exact text of any message you saw.
  • Versions: the versions of Freight Forge SHP and Freight Forge SHP Foundation from the Extension Management page, and the Application Version from the Help and Support page.
  • Environment: whether your Business Central environment is production or sandbox, and the Environment value (Sandbox or Production) on the Carrier Connection page.
  • Carrier: the shipping agent code and its carrier engine.
  • Log entry: from the Carrier Transactions page, the Entry No., Transaction Type, Status, Started At and Error Text of the call that failed. Error Text can hold the carrier’s message, code and reference. A UPS shipment ID or tracking number contains your shipper number. That is fine to send to us.
  • Setup problem: the Setup Error for that shipping agent on the Carrier Readiness page.
  • Licence problem: the Status, Reason and License ID on the Freight Forge SHP License page.

What to leave out

  • Credentials: client IDs, client secrets, API keys, passwords and tokens.
  • Your customers’ personal data: names, street addresses, phone numbers and email addresses. This includes shipping labels, which carry the recipient’s name and address.
  • Carrier account numbers, yours or your customers’, apart from a UPS shipper number inside a shipment ID or tracking number.
  • Screenshots that show any of these. Also hide the User ID column on Carrier Transactions, because it identifies a person.
  • Files from Download Request JSON and Download Response JSON, unless we ask for them. The log removes credentials, names, street lines, phone numbers and email addresses, but it keeps the city, post code, customer number and item lines. A logged void can also hold a carrier account number as part of the shipment ID. Check a file before you send it.

Problems your carrier handles

You ship on your own carrier accounts, so contact your carrier about:

  • Opening an account, API access, and the credentials the carrier issues.
  • The status of your account, your carrier bills, and the rates the carrier charges you.
  • A shipment after it is booked: pickup, delivery, claims and refunds.
  • Cancelling a shipment when Freight Forge SHP can’t void it.
  • A transaction with the status Unknown. The carrier may have processed the request, so check with the carrier first, then resolve the transaction on the Carrier Transactions page.

If you aren’t sure whether a problem is with the carrier or with Freight Forge SHP, contact us with the details above.

Microsoft, Dynamics 365 and Business Central are trademarks of the Microsoft group of companies.

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