Last-Mile Delivery for Dynamics 365: From Dispatch to Proof
Last-mile delivery software connects the office’s delivery plan with the driver’s work and the customer’s handoff. For distributors using Microsoft Dynamics 365 Finance & Supply Chain Management, that means keeping runs, load checks, delivered quantities, and proof of delivery connected to the business process.
FRT Forge Dispatch & Deliver connects that workflow through an office console, a driver app, and a customer tracking page, with Dynamics 365 as the system of record.
Start with the delivery day
A delivery can look straightforward on an order and become complicated on the road. A run changes, an item is missing at loading, or a customer asks when the truck will arrive. Evaluating last-mile delivery software means looking at how people handle those moments as well as how they complete a normal stop.
Dispatch & Deliver follows a practical sequence: plan the run, check the load, confirm the handoff, and keep the customer informed. The focus is a clear next step for each person involved.
Four workflows to look for
- Plan the run. A branch schedule brings trucks, drivers, and runs into view. Dispatchers can review assignments and identify conflicts before departure.
- Check the load. Compare staged and loaded items with the manifest. The workflow flags missing or wrong-run items so the team can resolve the load before it leaves.
- Capture the handoff. The driver workflow combines item checks, delivered quantities, a photo, a signature, and the receiver’s name. These details build a useful record of what arrived.
- Keep the customer informed. A tracking page brings delivery status, an arrival window, and proof of delivery together.
What happens when a driver loses signal?
Coverage can vary between stops and inside customer buildings. Dispatch & Deliver’s driver app keeps stops, scanning, and proof-of-delivery tasks available offline, then synchronizes when connectivity returns. During a walkthrough, ask to see the offline workflow and discuss the devices and scanning methods your drivers use.
How should delivery connect back to Dynamics 365?
The office needs delivery facts it can act on. Start by agreeing what counts as a completed delivery, which quantities were actually handed over, and where proof should be accessible. Dispatch & Deliver returns delivery facts and proof to a workflow centered on Dynamics 365 Finance & Supply Chain Management. Integration and rollout requirements should be reviewed with your own environment and processes.
Bring these scenarios to a walkthrough
- A typical branch run, including who assigns the truck and driver.
- An item that is missing or on the wrong truck at loading.
- A delivery where the receiver needs to confirm individual items or serial numbers.
- A stop with poor connectivity and a customer asking for an update.
- The delivery information your office needs after the driver completes the stop.
Dispatch & Deliver supports last-mile delivery for Dynamics 365 Finance & Supply Chain Management. For parcel shipping within Business Central, see SHP for Business Central.
Request a Dispatch & Deliver walkthrough. Bring your delivery-day challenges and see how the last-mile workflow fits your operation.